Social Media is a Business: Social Media Presence Management
If you noticed a lot of SCRM related chatter in your Twitter streams this week, it might just have been because Jugnoo hosted our first Social CRM chat on Tuesday! We had a ball doing it and had an incredible response. If you missed it, we wanted to share some of the super smart tweets/conversation [...]
I was asked to present a workshop on Social CRM for a Federated Press conference called “Reinventing Customer Service”. The premise: Where do social media and CRM intersect to create an enduring and profitable customer relationship? Businesses realize that social media is not a fad–it’s even bigger than we think. Those who fail to understand [...]
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