Social Media is a Business: Social Media Presence Management
It’s a tale as old as time. True as it can be. Barely even friends…..wait, I’m sorry, I went all Disney on you for a second there, but the sentiment is the same. It seems like we’ve been having this conversation ever since we’ve been talking about Social CRM systems. There are two schools of [...]
The discussion about a social enterprise and managing social media at scale has been growing. One recent example is the ebook from Sprinklr that compiles thoughts and recommendations from 30 social media experts. A good read, I enjoyed much of what was shared. I have always been a fan of what Michael Brito, Nilofer Merchant [...]
There’s an old example many of my teachers used growing up to display a number of different points. My teacher would show a jar on a table surrounded by a plethora of different-sized rocks. The task is to get all of the rocks into the one jar. No matter how you try, the only way [...]
“We don’t need to respond.” “They’re just a troll.” “They’re not an influencer. They’re nobody.” “If we wait long enough, it will all die down eventually.” “Why don’t they call customer service like they are supposed to?” “We don’t monitor that channel regularly so sometimes we miss things.” Sound familiar? Have you or someone in [...]
If you noticed a lot of SCRM related chatter in your Twitter streams this week, it might just have been because Jugnoo hosted our first Social CRM chat on Tuesday! We had a ball doing it and had an incredible response. If you missed it, we wanted to share some of the super smart tweets/conversation [...]
Social business and, by definition, Social CRM is still a relatively grey area for many businesses (and, even some of the key players in the market place advising businesses). Yet, arguably, Social CRM is probably one of the most important aspects of being in the social space for businesses of all shapes and sizes. It [...]
It’s an exciting time for us here at Jugnoo. With the launch of our social marketing and engagement platform, JugnooMe, we’ve completed the first part of our journey toward making the social web accessible for everyone. We’re here because we believe that visibility on the web should be simple, accessible, and monetizable for all. Through [...]
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